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POLICIES


24-hour Cancellation policy

Your appointments are very important to our team professionals.  We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with at least 24-hour notice.  This way, our team professionals will be able to adjust their schedule accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of any emergency, etc.  However, if last minute cancellations or 'no shows' become a habit, you will be charged a cancellation fee. 

- Less than 24 hour notice will result in a charge equal to 50% of the reserved service amount.

- “NO SHOWS” will be charged 100% of the reserved service amount. 

- Appointments made within the 24 hour period and then need to be canceled, the client then must cancel within 4 hours of appointment time or will result in a charge equal to 50% of the reserved service amount.

- Any multiple services must be held with a credit card. Multiple services not cancelled 24hours in advance will be charged 100% of the reserved service amount. A credit card "HOLD" transaction maybe made on your credit card to reserve the appointment time.


CONFIRMATION TEXTS/CALLS

As a courtesy, we text or call to confirm the date and time at least 24 to 48 hours prior to your appointment.  We know how easy it is to forget an appointment you booked weeks or months ago.  As a courtesy, we ask that you return a Yes or No reply to confirm your service appointments 24 hours prior to your appointment date. However, if we do not receive a response from you, please understand that it is your responsibility to remember your appointment dates and times to avoid late arrivals, missed appointments or the cancellation fee.


Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know!  However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations. Clients having chemical services will generally be allowed a 10 minute grace period.  Clients having waxing services will generally be allowed less than a 5 minute grace period.  After that time, we will text to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.  Please, always call if you even think you might be late; we’d rather know as early as possible so we can do our best to fit you in without upsetting the flow of our day! 

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!


Guarantee Services

We always want you to be 100% satisfied with your services.  If you are not 100% satisfied we ask that you contact us within 5 days of your appointment so that we may schedule you to have your services corrected free of charge.  Any issues reported longer than 5 days from the original appointment date will not immediately be considered a redo but will be assessed on a case by case basis.


Cell Phones and hand held Devices

As a courtesy to others Please silence your cell phones and other devices.  Do not use speaker phone, we ask for you to use headphones or text. Wi-Fi is provided free, but is password protected for your security. Thank you.


Children Safety

Children may Not accompany clients while receiving chemical services.